As a member of the Sweet Pea Family Medicine community, we invite you to regard yourself, your child and us with respect. Policies around timeliness, appointments, phone/ email correspondence, payments and more are elaborated below to help guide your decisions around these topics. These types of conscientious considerations affect other patients and families for whom we care and play a vital role in maintaining the health and sustainability of the practice as a whole.
Please carefully review each of the points below. This is a very small practice, so many of the policies may be different than those found at a traditional medical office. Familiarity with the practice policies will help you decide if the practice is a good fit for you, and will help us avoid surprises should you join the Sweet Pea family. Please feel free to email us with questions, concerns or requests for clarification!
For the most up-to-date information on our accepted private health insurance plans
contact our clinic directly at 206-388-2912
We are accept the following insurance companies:
Regence Blue Cross
United Health Care
First Choice Health
Visits are based on standard medical coding for evaluation and management, which involves both complexity of the case and time spent with the patient. Because of this, it is difficult to give an exact amount charged per office visit, however, in general, the first office visit is between $225 and $350. Return office visits are generally between $130 - $250. In some cases, an extended office visit code of $180.00 will be billed if we go over the standard office visit time.
Preventative office visits (well child, annual gynecological exams and routine physicals) are coded differently from standard office visits, and are based on the age of the patient and whether you are a new or established patient. These fees range anywhere from $175 - $300.
In addition to the office visit, there may be addition fees for in house lab testing. Fees for services are due at the time of service. Please confirm benifits specific to your plan with your insurance provider.
Blood Draws: Sometimes a fasting blood draw will be ordered. Patients can have their blood drawn in office with out Nurse Maria M-W-F or they can go to a LabCorp draw site. Please be aware that this is a blood draw only, if any medical concerns are discussed it will be billed as an office visit.
When you schedule an appointment with us, we dedicate that time to you or your child. Please arrive on time to enjoy our full visit together! If you arrive early and we are still with another patient, please wait in the waiting area. We will be with you as soon as possible.
As stated above, the time scheduled for your appointment is dedicated to you or your child. If you cannot avoid arriving late, please call us so we don’t worry about you! We can discuss our options by phone or when you arrive. Depending on the length of the scheduled visit and the time until the next appointment, we may decide to proceed with the appointment. However, the appointment must end on time so we can continue with the day’s schedule! If we decide to reschedule for a different day, this will be considered a cancellation and you will be charged a $75 cancellation fee.
In the event you need to cancel an appointment, please call us at least 24 hours in advance so we can offer your time to another patient. If you do not make an effort to notify us at least 24 hours beforehand, you will be charged a $75 cancellation/no show fee.
Phone and Email Correspondence
One major difference between Sweet Pea Family Medicine and a more traditional medical practice is correspondence with your doctor. By offering our patients direct contact with us, we hope to offer them better, more personalized care by a doctor who knows them well. In general, we may call our patients to check in with how they are feeling after a sick visit or to discuss abnormal lab results. We tend to use email to correspond with our patients about less sensitive information like normal lab results or billing questions.
In case of emergency, always call 911 immediately!
Please read the guide below to decide how to proceed with contacting Dr. Kristina:
Routine matters (simple questions about your or your child’s health or care plan, inquiries about test results, changes in insurance plan, billing questions, appointment cancellations)
Please feel free to email me any time with routine matters through The Charm Patient Portal . This email service is HIPAA compliant and your health information is secure. If email is not available to you, you may call the office number to leave a message, or, if I am not with another patient, speak with me right away. I check email and phone messages frequently, and will usually get back to you on the same day during business hours or the next business day.
Please note that email is NEVER appropriate for urgent medical issues. For these, please call the office or 911.
Many insurance plans have a nurse hotline that you can call to answer a variety of health related questions. If you have a health question and want to speak with a nurse right away, please take advantage of this service. If the nurse feels your question is urgent, the nurse will advise you to go to the emergency room or to contact us.
2. Urgent matters (those questions that fall in between being able to wait a little for an answer and going to urgent care or the emergency room right away)
There may be an occasion when you need to call me, even if it means interrupting me from work or personal time. In this case, please call the number for urgent calls provided to you when you establish care. This is an urgent cell phone number at which you can reach me 24 hours a day, 7days a week. Please use this privilege appropriately. There is a $50 fee per call, which may be waived in certain circumstances.
In the rare occasion that we are unable to answer or get back to you promptly and you feel the urgent matter may have developed into a medical emergency, do not hesitate to call 911!
Grounds For Termination of Patient-Physician Relationship
A physician may terminate a relationship with a patient at any time by giving 30 days notice during which the physician is responsible only for responding to urgent medical matters. Dr. Kristina will reserve this action for patients who demonstrate a lack of respect for themselves and the practice by missing appointments repeatedly, disregarding the practice’s stated policies, or acting in a way that is deceptive, disrespectful, or dishonest. By definition this will be a small practice, so it is important that those who are seen here are invested in the relationship with their physician and act in a manner that demonstrates the same.