Sweet Pea

Fees:

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Visits are based on standard medical coding for evaluation and management, which considers both the complexity of the case and time spent with the patient. Because of this, it is difficult to provide an exact fee for each office visit. However, here are general guidelines:

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• Initial Office Visit: $225 - $350

• Return/Problem Focused  Visit: $130 - $250

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Preventative Office Visits (such as well-child visits, annual gynecological exams, and routine physicals) are coded differently based on the patient’s age and whether they are new or established. Fees for these visits typically range from $175 - $300. Sometimes problems come up during preventative visits, in these cases your insurance may be charged for both a preventative visit and a problem focused visit. 

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Additional charges may apply for in-house lab testing. All fees are due at the time of service. Please confirm benefits specific to your insurance plan with your provider.

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Blood Draws - If a blood draw is required, patients can:

• Have blood drawn in our office by Nurse Maria for a fee of $25.

• Visit a LabCorp draw site.

Please call our office to schedule a blood draw-only appointment.

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Timeliness

When you schedule an appointment with us, we dedicate that time to you or your child. Please arrive on time to enjoy our full visit together! If you arrive early and we are still with another patient, please wait in the waiting area.  We will be with you as soon as possible.

 

Late Policy

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ou anticipate being late, please call us to let us know. We will discuss options when you arrive, which may include:

• Continuing the visit with the remaining time available (ending at the originally scheduled time).

• Rescheduling the appointment. If we reschedule, a $75 cancellation fee will apply.

 

Cancellation Policy

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If you need to cancel an appointment, please notify us at least 24 hours in advance so we can offer the time to another patient. Cancellations with less than 24 hours' notice, or missed appointments, will incur a $75 cancellation/no-show fee.

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Phone and Email Correspondence

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One major difference between Sweet Pea Family Medicine and a more traditional medical practice is correspondence with your doctor.  By offering our patients direct contact with us, we hope to offer them better, more personalized care by a doctor who knows them well.  In general, we may call our patients to check in with how they are feeling after a sick visit or to discuss abnormal lab results. We tend to use email to correspond with our patients about less sensitive information like normal lab results or billing questions. 

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In case of emergency, always call 911 immediately!

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Please read the guide below to decide how to proceed with contacting Dr. Kristina: 

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1. Routine matters (simple questions about your or your child’s health or care plan, inquiries about test results, changes in insurance plan, billing questions, appointment cancellations)

• Please feel free to email me any time with routine matters through The Charm Patient Portal .  This email service is HIPAA compliant and your health information is secure. If email is not available to you, you may call the office number to leave a message, or, if I am not with another patient, speak with me right away.  I check email and phone messages frequently, and will usually get back to you within 1-2 business days.  

• Please note that email is NEVER appropriate for urgent medical issues. For these, please call the office or 911.

• Many insurance plans have a nurse hotline that you can call to answer a variety of health related questions. If you have a health question and want to speak with a nurse right away, please take advantage of this service. If the nurse feels your question is urgent, the nurse will advise you to go to the emergency room or to contact us.

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   2.  Urgent matters (those questions that fall in between being able to wait a little for an answer and going to urgent care             or the emergency room right away)

• There may be an occasion when you need to call me, even if it means interrupting me from work or personal time. In this case, please call the number for urgent calls provided to you when you establish care. This is an urgent cell phone number at which you can reach me 24 hours a day, 7days a week. Please use this privilege appropriately.  For new concerns that are not related to a recent (within the past 3 days) office visit any phone, text or email correspondence will be billed as an office visit or will insure a 75.00 charge. 

• In the rare occasion that we are unable to answer or get back to you promptly and you feel the urgent matter may have developed into a medical emergency, do not hesitate to call 911!

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Grounds For Termination of Patient-Physician Relationship

A physician may terminate a relationship with a patient at any time by giving 30 days notice during which the physician is responsible only for responding to urgent medical matters. Dr. Kristina will reserve this action for patients who demonstrate a lack of respect for themselves and the practice by missing appointments repeatedly, disregarding the practice’s stated policies, or acting in a way that is deceptive, disrespectful, or dishonest. By definition this will be a small practice, so it is important that those who are seen here are invested in the relationship with their physician and act in a manner that demonstrates the same.

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